Refund Policy

At Silky Balance, we want you to be completely satisfied with your purchase. If you're not happy for any reason, we offer a 30-day return and money-back guarantee.

1. Return Eligibility

Items must be returned within 30 days of delivery.
Products must be unused, in their original condition, and in the original packaging.
Proof of purchase is required (order number or receipt).

2. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and the amount will be credited to your original payment method within 5-7 business days.

3. Return Shipping

Return shipping is the customer’s responsibility unless the item is defective or incorrect.
We recommend using a trackable shipping service to ensure the safe return of your item.

4. How to Request a Refund

To start a return or refund, please contact us at Info@silkybalance.com with your order details. Our team will assist you with the process.

5. Non-Refundable Items

Gift cards and promotional items are not eligible for a refund.
Thank you for shopping with Silky Balance. If you have any questions or concerns, don’t hesitate to reach out to us at Info@silkybalance.com.